Shipping policy

Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days; we will notify you by email if there is a significant delay.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Free shipping applies on qualifying orders as indicated on the site. Delivery times are estimates and can vary depending on the shipping method and your location; delays are occasionally outside of our control.

International Shipping

We currently ship to a number of countries, including the United Kingdom. If you are outside our standard delivery area, please contact us to check availability. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer and are not included in the item price or shipping cost.

Order Tracking

Once your order has shipped, you will receive a confirmation with tracking information so you can follow your delivery.

Lost or Damaged Packages

We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact us directly and keep the packaging so we can file a claim with the shipping carrier. If you find that your tracking information shows your package was delivered but you have not received it, contact us at soporte.speellboundcollection@gmail.com and we will do our best to help.